Need help setting up your online store?
Setting up your online store can be stressful, we understand that. If you need some help with getting your store up and running, we can assist you.
How we can help you with setting up your online store:
online tutorials
We have created tutorials to walk you through the process. The tutorials will show you how to configure your store, setup your store policies, configure shipping, add products and more. We recommend going through all the tutorials before selling with us. You can access these as you need, at your leisure.
If you get stuck on a specific topic, contact support for assistance.
live tutorials
If you would like training on the system, attend one of our live Zoom sessions. The live sessions will walk you through the setup process, and show you how to add products and configure your store. You can then take away your learnings and confidently setup your store. Contact admin to register for a session. Sessions are free, and run for 40 minutes.
complete setup
Don’t have spare time to setup your store? Or is technology your worst nightmare? Either way, we offer a service which provides complete store setup. We take care of the full configuration for your store including shipping settings and product set-up (based off products on your existing webstore).
How it works?
We will organise an initial Zoom call or a face-to-face meeting with you to find out more about your business. Through this process, we identify shipping specifications that work for you; the policies you wish you to implement and your branding requirements. We setup your store, show you how to manage orders and add in products. If you do not feel comfortable with setting up your own products, we can assist by creating them for you as they are set out on your existing webstore.
How long does it take?
Complete set-up support takes anything from 1-3 hours depending on the complexity of your store. Sessions are one-on-one and will be tailored to your needs.
What's included?
- setting up & configuring your store
- uploading your verification documents (we talk you through this step)
- setting up your delivery methods
- adding your store policies
- setting up your the chat feature
- a walk through on accessing your stats
- creating a single product
- creating a complex product
- tutorial on how to discount products
- a role play on managing orders
- a role play on processing refunds
- a walk through on getting paid
Extras
We can also assist with creating your logo and banner image for an additional cost.
Should you need assistance with setting up your online store on The Food Lovers Marketplace, contact our friendly team at Support and they will be able to point you in the right direction. Fill out the contact form and we will get back to you: